Refund & Returns Policy
We want you to feel confident shopping with Amarra. Eligible items may be returned within 30 days of delivery.
Return Eligibility
To be eligible for a return, items must be:
- Unworn
- Unwashed
- Unaltered
- Free from stains, odors, makeup, or damage
- Returned with original tags where applicable
Items that do not meet these conditions may be refused.
Starting a Return
To request a return, email:
Please include:
- Your order number
- The item(s) you wish to return
- The reason for the return
Do not send a return without first contacting us for return instructions.
Return Shipping
Unless the item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.
Original shipping charges are non-refundable unless otherwise required by law.
Refunds
Once your return is received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method.
Please allow several business days after processing for the refund to appear, depending on your bank or payment provider.
Exchanges
If you need a different size or color, contact us and we will let you know what exchange options are available.
Damaged or Incorrect Items
If you receive an incorrect, damaged, or defective item, contact us as soon as possible and include clear photos of the issue.
We will review the situation and provide an appropriate resolution.
Final Sale Items
Items clearly marked Final Sale are not eligible for return unless they arrive damaged, defective, or incorrect.
For return assistance: